Customer Care
Without Care
Welcome to airtelcare.com — the public protest archive exposing Bharti Airtel's customer deflection machinery. Subscribed to a 100 Mbps AirFiber plan, but received max 8 to 11 Mbps (~90% deficit) for over 73 days. 20+ complaints auto-closed without a single fix. Complete connection blackout on Sept 27. And the ultimate extortion from Airtel Cares: "Pay your bill for dead internet first, then we will coordinate to fix the issue we ignored for 73 days."
Looping ticker with the most common Airtel support responses, presented for satire only.
The 73-Day AirFiber Blackout & Deflection Protocol
Complainant: Aminul Islam (Founder of Paymag · Cloud, AWS & Cybersecurity Specialist) · Location: Bilasipara / Dhubri, Assam
⏱️ Chronology of Neglect & Broken Promises
100 Mbps Plan Throttled to 8–11 Mbps
Subscriber purchases and pays for a 100 Mbps AirFiber plan. Instead of 100 Mbps, throughput tests never exceed 8 to 11 Mbps—an ~90% speed loss accompanied by severe packet drops and jitter. Client calls and AWS cloud deployments are disrupted. Initial complaints are raised.
20+ Complaints Raised for 8–11 Mbps Throttle & Drops
Over 20 complaints logged through 121 and the Airtel Thanks app detailing the crippling 8–11 Mbps speeds and frequent drops. Within 24 to 48 hours, every ticket is marked "Resolved" by automated SMS metrics. Not a single technician arrives to test line signal or inspect the hardware.
Airtel Care Advises: "Do Not Pay Until Resolved"
A senior Airtel Customer Care representative explicitly instructs Aminul on a recorded call: "Sir, please do not pay your bill until we permanently resolve your connection."
AirFiber Dies Completely · Zero Signal
After two months of limping along at 8–11 Mbps, the connection dies completely. The AirFiber outdoor receiver loses all signal. The subscriber requests urgent physical technician visit and device replacement.
Zero Ownership & Refusal of Hardware Replacement
Local Airtel support initiates infinite recursive buck-passing. Dhubri AirFiber team directs customer to Bilasipara. Bilasipara team insists it is Dhubri's jurisdiction. Both refuse to visit, despite Dhubri having replaced the device at the exact same location in April 2025!
Airtel Cuts Off The Dead Wire For "Non-Payment"
Ignoring the 20 unresolved tickets and the explicit instruction not to pay until fixed, Airtel's automated billing system bars the connection for non-payment of service that was never delivered.
Airtel Cares Demands Payment Before Even Coordinating
When escalated publicly on LinkedIn with leadership tagged, Airtel Cares officially replies in DM: "We regret to inform you that we are unable to unbar your services at this time. We kindly request you to clear the outstanding amount... Once the services are active, we will coordinate with the concerned team."
🏓 The Jurisdictional Ping-Pong Deflection
Both teams operate under Bharti Airtel. Neither team takes responsibility. You pay the bill.
Since 19 July 2026, I have been facing persistent connectivity and speed degradation with my Airtel AirFiber connection. I subscribed and paid for a 100 Mbps plan, but have received a maximum speed of only 8 to 11 Mbps with severe packet loss. Over the past two months, I have raised multiple complaints through Airtel Customer Care and local support teams, but the issue has never been permanently resolved.
What is particularly frustrating is that complaints are frequently marked as "Resolved" within a day or two, even though the actual problem continues... The situation became even worse on 27 September 2026, when the connection stopped working completely (0 Mbps).
I have contacted both the Dhubri AirFiber team and the Bilasipara AirFiber team, but each team has directed me to the other, with neither taking responsibility... As the founder of a technology company, reliable internet connectivity is not a luxury, it is a necessity.
Hi Aminul, we're sorry for the experience. We know how important a reliable AirFiber connection is, especially when it impacts your work. Kindly DM us your registered mobile number so we can review the connectivity and assist you further. Thank you.
Registered Mobile: ********
AirFiber ID: *********
I am on a 100 Mbps plan, but got only 8 to 11 Mbps since 19 July 2026, and the connection has collapsed completely to 0 Mbps since 27 September 2026. Multiple complaints (over 20) have been raised, but the issue remains unresolved and complaints were closed without an actual resolution. Kindly review my case and arrange a permanent hardware resolution at the earliest.
Hi Aminul, as per the latest update, we regret to inform you that we are unable to unbar your services at this time. We kindly request you to clear the outstanding amount so that your services can be reactivated. Once the services are active, we will coordinate with the concerned team to resolve the issue promptly. If you need any further assistance, please connect with us via DM. Thank you.
How funny right? 🤣 You will not provide proper services even for the last two months—paying for 100 Mbps and getting only 8 to 11 Mbps—and even I raised multiple complaints over 20 during the period but you didn't resolve... and your customer care executive asked me not to pay until you guys resolve my issue but you failed...
And recently the connection was stopped due to non-payment. When I reached your team you restored the connection for a few days and you promised to resolve within that period. You failed, and now again connection barred and you are forcing me to pay before resolving the issue? Are you kidding me?
I have all the call recordings we discussed with your customer care, if you need them ask me I will provide all. Even I told you to resolve the issue first and I will definitely pay the outstanding amount. First resolve and restore the connection, then will pay. Just remember: if a user gets over 70 days of the same issue and you didn't resolve during that period, will you resolve after pay? Are you kidding?
Hi Aminul, we understand your concern. We've noted your details and sharing this with our team for a thorough check. We'll keep you posted with the updates. Thank you.
The Airtel Care Hostage & Extortion Calculator
Calculate your statistical likelihood of getting a technician visit vs. receiving a billing extortion ultimatum.
Severity is the 1–5 rating each submitter gave their own report. Billing faults are separated out regardless of rating — they are a different kind of evidence than an outage. Reports submitted without a rating are counted as degraded, which is the same default this site has always used to draw their star ratings.
They all filed the same fault.
Every report sent to [email protected], verified, stripped of personal details, and triaged by severity. The disposition column is the provider's own word for the outcome, not ours.
Loading the archive…
How to actually get your issue fixed.
Airtel's internal process is documented in exhibit 04. This is the one that produces outcomes. Each step is a prerequisite for the next — skip one and the next authority sends you back to it.
Call 121, register the complaint, record the SR number. When it closes unfixed, call again citing that SR. Repeat two or three times. You are not trying to get it fixed at this stage — you are building a documented trail that the next four steps all depend on.
Airtel is legally required to have one. Email [email protected] with every SR number, every date, and an unambiguous description of the fault. Attach the trail from step 01.
The Consumer Grievance Management System takes formal complaints with documentation attached. A response within a defined timeframe is obligatory, not discretionary.
Post publicly with the SR numbers attached. The social media team answers faster than the support team — which tells you what the support team is actually optimised for. The post is itself evidence for step 05.
The filing fee is nominal. Telecoms tend to settle quickly once proceedings are formally on record, which is the entire reason steps 01 through 04 are about documentation rather than persuasion.
What they say vs. what they mean.
What you pay for vs. what you get.
A side-by-side comparison that Airtel's marketing team hopes you never see.
| Metric | Contracted | Observed |
|---|---|---|
| Throughput | 100 Mbps AirFiber Plan (Paid Full Price) | 8–11 Mbps max (July 19 – Sept 27, 90% deficit), then 0.00 Mbps total blackout since Sept 27 |
| Availability | 99.9% SLA | 99.9% — if you don't count the times it's down |
| Static IP | Dedicated public IP address | A public IP that works until Airtel decides it shouldn't |
| Bridge mode | Direct WAN access for your router | LOL |
| Support | 24/7 priority customer care | 24/7 IVR meditation, followed by scripted empathy |
| Resolution time | 48 hours | 48 hours to close the ticket. ∞ to fix the problem. |
| Engineer visit | Expert technical diagnosis | A man with a phone who will google your problem |
| Billing | Transparent, accurate charges | Always works perfectly (suspicious, isn't it?) |
Someone wrote the specs. Airtel wrote the implementation.
On 16 May 2026 a network engineer named Gagandeep Singh Sapra (@TheBigGeek) wrote the RFCs — satirical IETF-format documents that standardise ISP customer-deflection workflows instead of networking protocols. Informational. Non-normative. Painfully accurate. For the avoidance of doubt: the IETF did not publish RFC 9013. Bharti Airtel did, in spirit, on every service visit.
Your ticket is acknowledged. It is then routed to /dev/null. The status remains "Active" until the system gives up and auto-closes it as resolved.
All issues, regardless of severity, must first be addressed by asking the customer to reboot the router. Fibre cut? Reboot. BGP collapse? Reboot. Existential crisis? Reboot.
The backend dashboard is ground truth. The customer's lived experience is a rounding error. If the dashboard is green, the issue does not exist.
Every issue, after sufficient escalation, becomes "an upstream issue." The upstream is never named, never reachable, and conveniently does not appear on any traceroute.
The protocol a technician executed on 16 May, step for step, twenty-four hours after the spec was published. The dashboard says you are connected, so you are connected.
All customers, regardless of credentials, are classified as ID10T. A CCIE explaining BGP to a level-1 tech triggers the same script as a grandmother asking what an IP address is.
Generate a formal legal demand in 10 seconds.
Airtel ignores phone calls and auto-closes tickets because their KPIs reward fake closures. They cannot ignore formal regulatory notices submitted to their Appellate Authority and TRAI. Fill out your details below to generate a pre-formatted legal notice ready to send with one click.
The script they read when you ask for service.
Airtel Customer Care doesn't troubleshoot; they recite from a standardized catalog of evasions. Here are the six most common scripts recorded by customers:
Dhubri AirFiber team says Bilasipara handles your area. Bilasipara team says Dhubri handles it. Neither team has visited in 73 days.
Support told you not to pay while broken. Airtel bars you for non-payment, then demands full payment before engineers will even coordinate.
Your connection has 0 Mbps, but backend telemetry received one stray byte, so the automated script marks the ticket "Resolved" and sends an SMS survey.
Acknowledged on call. Discarded in CRM. Even when hardware fails completely, replacement devices are perpetually "in transit".
Clear blue skies, 0 km/h wind, zero clouds. Support assures you that atmospheric anomalies are preventing your 5G AirFiber from syncing.
Recited 14 times by an agent who will immediately transfer you back to the IVR main menu when you ask for a supervisor.
The funny bits, filed properly.
Still here, still good — they've just stopped competing with the evidence for the top of the page.
A-01 Premium Services, Premium NeglectFive products nobody ordered
Airtel doesn't just provide connectivity. They provide a full emotional journey — from hope to despair, all for a premium price. Think of it as therapy, except your therapist keeps insisting you're fine while your house is on fire.
Ticket Roulette
Every complaint generates a shiny new SR number! Collect them all like Pokémon cards, except instead of battling, they just sit there doing nothing — much like Airtel's backend team.
Auto-ResolvedField Engineer Visits
A technician will arrive, open a browser, confirm google.com loads, declare victory, and leave. Bridge mode? Static IP? Never heard of it.
Premium FeatureThe Airtel Thanks App
Report issues through an app that thanks you for reporting them. Then watch your complaint vanish into a digital void. The app is called "Airtel Thanks" because the only thing you'll get is thanks. Not a fix. Just thanks. You're welcome.
5-Star ExperienceIVR Meditation
Spend 20 minutes navigating an automated phone system, press 47 buttons, get disconnected, and achieve a zen-like acceptance of your fate.
MindfulnessScripted Empathy
"I understand your frustration, sir." Repeated 14 times per call with the emotional depth of a parking meter. No understanding was achieved. No frustration was addressed. But the script was followed, and that's what really matters.
100% Resolution RateA-02 A Letter From Our Completely Real CEOAn internal memo that definitely exists
Dear Valued Customers,
First, let me assure you — we at Airtel hear you. We hear you loud and clear on the phone, usually for about 45 minutes before the call mysteriously drops. We hear your tweets, your emails, your complaints filed across three different portals. We have, in fact, built an entire infrastructure dedicated to hearing you. Fixing things is a separate department, and they're on lunch.
Some of you have expressed concern that we close tickets without resolving issues. This is a misunderstanding. We don't close tickets without resolving issues — we resolve tickets and then the issues persist independently. These are two separate workflows. Our resolution rate is 99.7%. Our fix rate is a trade secret.
To those of you paying for static IPs and bridge mode: we appreciate your technical sophistication. It allows our support team to practice saying "sir, have you tried restarting the router?" to someone who clearly knows more about networking than everyone in the call center combined. It keeps them humble.
We are also proud to announce that our field engineers have successfully confirmed that Google loads on 100% of customer visits this quarter. What more could you want?
Finally, regarding our "Up To 1 Gbps" promise — I want to clarify that "up to" is doing a lot of heavy lifting in that sentence. Think of it like saying "I can eat up to 47 pizzas." Technically true. Practically meaningless. Legally airtight.
Thank you for continuing to pay your bills on time. We notice that part never seems to have technical difficulties.
Bharti Airtel Ltd.
*"Experience" here refers to suffering, not expertise
A-03 Awards Airtel Would Win If Honesty Were a CategoryHall of achievements
A-04 FIQs — Because FAQ Implies Someone AnswersSeven frequently ignored questions
Because the ticket and the issue are two separate entities in Airtel's universe. The ticket has a lifecycle. The issue has a lifecycle. They are not required to intersect. Airtel's KPIs track ticket closures, not problem resolutions. From a metrics standpoint, you've been served excellently. From a reality standpoint, you have our thoughts and prayers.
Because the training manual says "verify internet connectivity" and nobody specified whose definition of connectivity to use. If packets go out and a webpage comes back, that's connectivity. Whether your static IP, bridge mode, port forwarding, VPN, or self-hosted infrastructure works is — and I cannot stress this enough — not in the manual. The manual is one page. It has pictures.
This is actually a testament to Airtel's engineering priorities. The billing system is maintained by their A-team — the best infrastructure, redundant databases, five-nines uptime. The service delivery team gets what's left, which is apparently a Post-it note and a prayer. It makes perfect business sense: you can survive without internet, but Airtel cannot survive without your money. Their system reflects their values.
It means 1 Gbps is a number that exists, and your connection speed is also a number that exists, and those two numbers are related in the sense that they're both numbers. Your actual speed could be 1 Gbps. It could also be 12 Mbps. Both are technically "up to 1 Gbps." It's the same logic as saying "I can bench press up to 500 kg." I can't, but 0 kg is technically up to 500 kg. Legally bulletproof. Practically meaningless.
Airtel operates on an opt-out model for revenue. If you didn't explicitly say "no" to a service — and sometimes even if you did — you're enrolled. Think of it as a subscription to disappointment, with add-ons you never asked for. The ₹49 "Wynk Music" charge on your bill is not a bug, it's a feature. Specifically, it's a feature of their revenue model.
In theory, yes. In practice, you'll need to: (1) call support, (2) explain the issue for the 47th time, (3) get transferred to "the billing team," (4) hold for 20 minutes, (5) explain again, (6) receive a "credit" of ₹37 for 21 days of outage on a ₹3,999 plan, (7) realize the credit was applied to a parallel universe account, (8) call back. Repeat until you achieve enlightenment or give up. Airtel is betting on the latter.
Legend speaks of one customer in 2019 who called about a billing issue and had it resolved in a single call. Scientists have been unable to replicate this result. Some believe it was a statistical anomaly. Others believe the agent accidentally fixed it while trying to upsell a DTH package. The customer has since been offered a book deal.
A-05 Airtel Support BingoFive in a row wins nothing
Click the squares as you experience them. Get five in a row and win… absolutely nothing. Just like calling Airtel support.