/* ==========================================================================
   Airtel Blackout — components

   The case-file system. One rule governs the whole sheet:

     Red appears on the hero, the ticker, exhibit labels, critical severity
     and primary buttons. NOWHERE ELSE.

   The forensic register comes from typography and hairline structure, not
   from colour. If red creeps back into borders, headings and backgrounds,
   the document reads as a landing page again and the design is gone.
   ========================================================================== */

/* ---- HERO (unchanged) ------------------------------------------------- */
.hero {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  justify-content: center;
  align-items: center;
  text-align: center;
  padding: 6rem 2rem 4rem;
  background: linear-gradient(135deg, var(--airtel-black) 0%, #2a0a0a 50%, var(--airtel-black) 100%);
  position: relative;
  overflow: hidden;
}

.hero::before {
  content: '';
  position: absolute;
  top: -50%;
  left: -50%;
  width: 200%;
  height: 200%;
  background: radial-gradient(circle at 30% 50%, rgba(237, 28, 36, 0.08) 0%, transparent 50%),
              radial-gradient(circle at 70% 50%, rgba(237, 28, 36, 0.05) 0%, transparent 50%);
  animation: bg-shift 15s ease-in-out infinite;
}

@keyframes bg-shift {
  0%, 100% { transform: translate(0, 0); }
  50% { transform: translate(-5%, 3%); }
}

.hero-content {
  position: relative;
  z-index: 1;
  max-width: 900px;
}

.hero-badge {
  display: inline-block;
  padding: 0.4rem 1.2rem;
  border: 1px solid rgba(237, 28, 36, 0.4);
  border-radius: 50px;
  color: var(--airtel-red);
  font-size: 0.75rem;
  font-weight: 600;
  letter-spacing: 0.15em;
  text-transform: uppercase;
  margin-bottom: 2rem;
  background: rgba(237, 28, 36, 0.05);
}

.hero h1 {
  font-size: clamp(2.5rem, 6vw, 5rem);
  font-weight: 900;
  color: var(--airtel-white);
  line-height: 1.05;
  letter-spacing: -0.03em;
  margin-bottom: 1.5rem;
}

.hero h1 .red {
  color: var(--airtel-red);
  position: relative;
}

.hero h1 .strike {
  text-decoration: line-through;
  opacity: 0.4;
  font-weight: 300;
}

.hero-sub {
  font-size: 1.25rem;
  color: rgba(255, 255, 255, 0.5);
  max-width: 600px;
  margin: 0 auto 3rem;
  line-height: 1.6;
  font-weight: 300;
}

.hero-stats {
  display: flex;
  gap: 2rem;
  justify-content: center;
  flex-wrap: wrap;
}

.hero-stat {
  text-align: center;
}

.hero-stat-number {
  font-size: 3rem;
  font-weight: 900;
  color: var(--airtel-red);
  line-height: 1;
  font-variant-numeric: tabular-nums;
}

/* The one figure that is not a grievance: the single fault Airtel repaired.
   Green, because it genuinely was resolved — which is the joke. */
.hero-stat-number.settled {
  color: var(--resolved-green);
}

.hero-stat-label {
  font-size: 0.75rem;
  color: rgba(255, 255, 255, 0.4);
  text-transform: uppercase;
  letter-spacing: 0.1em;
  margin-top: 0.5rem;
}

.hero-stat-note {
  font-family: var(--font-mono);
  font-size: 0.65rem;
  color: rgba(255, 255, 255, 0.3);
  letter-spacing: 0.06em;
  margin-top: 0.3rem;
}

/* ---- TICKER (unchanged) ----------------------------------------------- */
.ticker-wrap {
  background: var(--airtel-dark-red);
  overflow: hidden;
  padding: 0.75rem 0;
}

.ticker {
  display: flex;
  animation: ticker-scroll 30s linear infinite;
  white-space: nowrap;
}

.ticker span {
  color: var(--airtel-white);
  font-size: 0.85rem;
  font-weight: 600;
  padding: 0 3rem;
  text-transform: uppercase;
  letter-spacing: 0.1em;
}

@keyframes ticker-scroll {
  0% { transform: translateX(0); }
  100% { transform: translateX(-50%); }
}

/* ---- CASE BAR — the register change ----------------------------------- */
.casebar {
  background: var(--surface-sunk);
  border-top: 1px solid var(--airtel-dark-gray);
  border-bottom: 2px solid var(--airtel-red);
  padding: 0.85rem 2rem;
  display: flex;
  gap: 0.9rem;
  align-items: center;
  flex-wrap: wrap;
  font-family: var(--font-mono);
  font-size: 0.7rem;
  letter-spacing: 0.06em;
}

.casebar .case-id {
  color: var(--airtel-white);
  font-weight: 600;
}

.casebar .case-stamp {
  border: 1.5px solid var(--airtel-red);
  color: var(--airtel-red);
  padding: 0.15rem 0.5rem;
  font-size: 0.6rem;
  font-weight: 600;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  transform: rotate(-1.5deg);
}

.casebar .case-amend {
  margin-left: auto;
  color: var(--airtel-gray);
  text-transform: uppercase;
  font-size: 0.62rem;
  letter-spacing: 0.1em;
}

/* ---- EXHIBIT SCAFFOLDING ---------------------------------------------- */
.exhibit {
  background: var(--airtel-black);
  color: var(--airtel-white);
  padding: 4rem 2rem;
  border-top: 1px solid var(--airtel-dark-gray);
  scroll-margin-top: 90px;
}

.exhibit--light {
  background: var(--airtel-light-gray);
  color: var(--airtel-black);
}

.exhibit-inner {
  max-width: 920px;
  margin: 0 auto;
}

.exhibit-label {
  font-family: var(--font-mono);
  font-size: 0.65rem;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--airtel-red);
  border-bottom: 1px solid var(--airtel-dark-gray);
  padding-bottom: 0.45rem;
  margin-bottom: 1.4rem;
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.exhibit-label .aside {
  color: var(--airtel-gray);
  letter-spacing: 0.1em;
}

.exhibit--light .exhibit-label {
  border-bottom-color: #DDD;
}

.exhibit-title {
  font-size: clamp(1.6rem, 3.4vw, 2.4rem);
  font-weight: 800;
  letter-spacing: -0.028em;
  line-height: 1.08;
  margin-bottom: 0.6rem;
}

.exhibit-title .red {
  color: var(--airtel-red);
}

.exhibit-dek {
  color: var(--airtel-gray);
  max-width: var(--measure);
  font-size: 0.95rem;
  line-height: 1.7;
}

.exhibit--light .exhibit-dek {
  color: #555;
}

/* ---- STATUS BANNER ----------------------------------------------------- */
.status-banner {
  border: 1px solid rgba(237, 28, 36, 0.4);
  background: rgba(237, 28, 36, 0.08);
  border-radius: var(--radius);
  padding: 1.1rem 1.2rem;
}

.status-banner .state {
  font-family: var(--font-mono);
  font-size: 0.65rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--airtel-red);
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
}

.status-banner .state::before {
  content: '';
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--airtel-red);
  animation: pulse-dot 2s infinite;
}

.status-banner h3 {
  font-size: clamp(1.15rem, 3vw, 1.7rem);
  font-weight: 800;
  letter-spacing: -0.025em;
  margin: 0.55rem 0 0.45rem;
}

.status-banner p {
  color: var(--airtel-gray);
  font-size: 0.85rem;
  line-height: 1.7;
  max-width: var(--measure);
}

/* ---- KPI STRIP --------------------------------------------------------- */
.kpi-strip {
  display: grid;
  gap: 1px;
  background: var(--airtel-dark-gray);
  border: 1px solid var(--airtel-dark-gray);
  border-radius: var(--radius);
  overflow: hidden;
  grid-template-columns: repeat(auto-fit, minmax(130px, 1fr));
  margin-top: 1.2rem;
}

.kpi {
  background: var(--surface);
  padding: 0.85rem 1rem;
}

.kpi-value {
  font-family: var(--font-mono);
  font-size: 1.55rem;
  font-weight: 600;
  letter-spacing: -0.02em;
  line-height: 1.1;
  font-variant-numeric: tabular-nums;
}

.kpi-value--critical { color: var(--airtel-red); }
.kpi-value--degraded { color: var(--degraded-amber); }
.kpi-value--resolved { color: var(--resolved-green); }

.kpi-label {
  font-size: 0.63rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--airtel-gray);
  margin-top: 0.4rem;
  line-height: 1.4;
}

/* ---- SEVERITY DISTRIBUTION BAR ---------------------------------------- */
.dist-caption {
  font-family: var(--font-mono);
  font-size: 0.63rem;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--airtel-gray);
  margin-bottom: 0.55rem;
}

.dist-bar {
  display: flex;
  height: 34px;
  border-radius: var(--radius-sm);
  overflow: hidden;
  border: 1px solid var(--airtel-dark-gray);
}

.dist-seg {
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-mono);
  font-size: 0.65rem;
  font-weight: 600;
  color: var(--airtel-black);
  min-width: 2px;
  transition: flex-grow 0.5s ease;
}

.dist-seg--critical { background: var(--airtel-red); color: var(--airtel-white); }
.dist-seg--degraded { background: var(--degraded-amber); }
.dist-seg--billing  { background: var(--airtel-gray); }
.dist-seg--minor    { background: var(--airtel-dark-gray); color: var(--airtel-gray); }

.dist-legend {
  display: flex;
  gap: 1.1rem;
  flex-wrap: wrap;
  font-family: var(--font-mono);
  font-size: 0.63rem;
  color: var(--airtel-gray);
  margin-top: 0.55rem;
}

.dist-legend i {
  width: 9px;
  height: 9px;
  border-radius: 2px;
  display: inline-block;
  margin-right: 0.35rem;
  vertical-align: baseline;
}

/* ---- INCIDENT FEED ----------------------------------------------------- */
.feed-controls {
  display: flex;
  align-items: baseline;
  gap: 0.75rem;
  flex-wrap: wrap;
  margin: 1.3rem 0 0.6rem;
}

.feed-filters {
  display: flex;
  gap: 0.4rem;
  flex-wrap: wrap;
}

.filter-chip {
  font-family: var(--font-mono);
  font-size: 0.63rem;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  padding: 0.3rem 0.65rem;
  border-radius: 4px;
  border: 1px solid var(--airtel-dark-gray);
  background: var(--surface);
  color: var(--airtel-gray);
  cursor: pointer;
  transition: border-color 0.15s, color 0.15s, background 0.15s;
}

.filter-chip:hover {
  color: var(--airtel-white);
}

.filter-chip[aria-pressed="true"] {
  border-color: var(--airtel-red);
  color: var(--airtel-red);
  background: rgba(237, 28, 36, 0.1);
}

.incident {
  display: grid;
  grid-template-columns: 82px minmax(0, 1fr) auto;
  gap: 0.9rem;
  align-items: start;
  padding: 0.85rem 0;
  border-bottom: 1px solid var(--airtel-dark-gray);
  text-decoration: none;
  color: inherit;
}

a.incident:hover .incident-title {
  color: var(--airtel-red);
}

.sev-chip {
  font-family: var(--font-mono);
  font-size: 0.56rem;
  letter-spacing: 0.09em;
  text-transform: uppercase;
  padding: 0.18rem 0.35rem;
  border-radius: 3px;
  text-align: center;
  font-weight: 600;
}

.sev-chip--critical {
  background: rgba(237, 28, 36, 0.16);
  color: var(--airtel-red);
  border: 1px solid rgba(237, 28, 36, 0.4);
}

.sev-chip--degraded {
  background: rgba(245, 165, 36, 0.14);
  color: var(--degraded-amber);
  border: 1px solid rgba(245, 165, 36, 0.38);
}

.sev-chip--billing {
  background: rgba(158, 158, 158, 0.12);
  color: var(--airtel-gray);
  border: 1px solid rgba(158, 158, 158, 0.32);
}

.sev-chip--minor {
  background: rgba(158, 158, 158, 0.08);
  color: var(--airtel-gray);
  border: 1px solid rgba(158, 158, 158, 0.22);
}

.incident-title {
  font-weight: 600;
  font-size: 0.9rem;
  display: block;
  letter-spacing: -0.005em;
  transition: color 0.15s;
}

.incident-summary {
  color: var(--airtel-gray);
  font-size: 0.8rem;
  margin-top: 0.25rem;
  line-height: 1.6;
}

.incident-meta {
  font-family: var(--font-mono);
  font-size: 0.63rem;
  color: var(--airtel-gray);
  text-align: right;
  white-space: nowrap;
  padding-top: 0.15rem;
  font-variant-numeric: tabular-nums;
}

/* The provider's own word for the outcome. Green because they closed it. */
.incident-meta .disposition {
  display: block;
  margin-top: 0.2rem;
  color: var(--resolved-green);
}

.feed-status {
  font-family: var(--font-mono);
  font-size: 0.72rem;
  color: var(--airtel-gray);
  padding: 1.2rem 0;
}

/* ---- REMEDY STEPS ------------------------------------------------------ */
.remedy-step {
  display: grid;
  grid-template-columns: 88px minmax(0, 1fr);
  gap: 1rem;
  padding: 0.85rem 0;
  border-bottom: 1px solid var(--airtel-dark-gray);
}

.remedy-step .step-key {
  font-family: var(--font-mono);
  font-size: 0.62rem;
  letter-spacing: 0.11em;
  text-transform: uppercase;
  color: var(--airtel-red);
  padding-top: 0.2rem;
}

.remedy-step b {
  display: block;
  font-size: 0.92rem;
  font-weight: 600;
}

.remedy-step p {
  color: var(--airtel-gray);
  font-size: 0.82rem;
  margin-top: 0.25rem;
  line-height: 1.65;
}

.remedy-step a {
  color: var(--airtel-white);
  text-decoration: underline;
  text-decoration-color: var(--airtel-dark-gray);
  text-underline-offset: 3px;
}

.remedy-step a:hover {
  text-decoration-color: var(--airtel-red);
}

/* ---- TERMINOLOGY / REDACTION ------------------------------------------ */
.term {
  display: grid;
  grid-template-columns: 68px minmax(0, 1fr);
  gap: 0.9rem;
  padding: 0.85rem 0;
  border-bottom: 1px solid var(--airtel-dark-gray);
}

.term-id {
  font-family: var(--font-mono);
  font-size: 0.63rem;
  color: var(--airtel-red);
  font-weight: 600;
  padding-top: 0.2rem;
  letter-spacing: 0.05em;
}

.term-said {
  font-weight: 600;
  font-size: 0.92rem;
}

.term-meant {
  color: var(--airtel-gray);
  margin-top: 0.25rem;
  font-size: 0.82rem;
  line-height: 1.65;
}

.redact {
  background: var(--airtel-white);
  color: transparent;
  border: 0;
  border-radius: 1px;
  cursor: pointer;
  padding: 0 0.2rem;
  font: inherit;
  user-select: none;
  transition: background 0.18s, color 0.18s;
}

.redact:hover,
.redact[aria-expanded="true"] {
  background: transparent;
  color: var(--airtel-red);
  text-decoration: underline;
  text-decoration-style: dotted;
}

/* ---- DATA TABLE -------------------------------------------------------- */
.scroll-x {
  overflow-x: auto;
}

.data-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.82rem;
}

.data-table th,
.data-table td {
  text-align: left;
  padding: 0.65rem 0.75rem;
  border-bottom: 1px solid var(--airtel-dark-gray);
  vertical-align: top;
}

.data-table thead th {
  font-family: var(--font-mono);
  font-size: 0.6rem;
  letter-spacing: 0.11em;
  text-transform: uppercase;
  color: var(--airtel-gray);
  font-weight: 500;
}

.data-table tbody th {
  font-weight: 600;
  white-space: nowrap;
  color: var(--airtel-white);
}

.data-table .contracted {
  color: var(--airtel-gray);
}

.data-table .observed {
  color: var(--airtel-red);
}

/* ---- FILE CARDS (RFC) -------------------------------------------------- */
.file-grid {
  display: grid;
  gap: 0.65rem;
  grid-template-columns: repeat(auto-fit, minmax(230px, 1fr));
  margin-top: 1.2rem;
}

.file-card {
  border: 1px solid var(--airtel-dark-gray);
  background: var(--surface);
  padding: 0.85rem 1rem;
  border-radius: var(--radius-sm);
}

.file-card .file-id {
  font-family: var(--font-mono);
  font-size: 0.6rem;
  letter-spacing: 0.08em;
  color: var(--airtel-red);
  font-weight: 600;
}

.file-card b {
  display: block;
  font-size: 0.9rem;
  margin: 0.3rem 0 0.35rem;
  letter-spacing: -0.01em;
}

.file-card p {
  color: var(--airtel-gray);
  font-size: 0.78rem;
  line-height: 1.6;
}

/* ---- BURN / COSTS ------------------------------------------------------ */
.burn {
  border: 1px solid var(--airtel-dark-gray);
  border-radius: var(--radius);
  background: var(--surface);
  padding: 1.1rem 1.2rem;
  margin-top: 1.2rem;
}

.burn-top {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 1rem;
  flex-wrap: wrap;
}

.burn-caption {
  font-family: var(--font-mono);
  font-size: 0.62rem;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--airtel-gray);
}

.burn-amount {
  font-family: var(--font-mono);
  font-size: 1.65rem;
  font-weight: 600;
  color: var(--degraded-amber);
  letter-spacing: -0.02em;
  font-variant-numeric: tabular-nums;
}

.burn-amount small {
  color: var(--airtel-gray);
  font-size: 0.85rem;
  font-weight: 400;
}

.burn-track {
  height: 7px;
  border-radius: 99px;
  background: var(--airtel-dark-gray);
  margin: 0.75rem 0 0.55rem;
  overflow: hidden;
}

.burn-fill {
  display: block;
  height: 100%;
  background: var(--degraded-amber);
  border-radius: 99px;
  width: 0;
  transition: width 1s ease;
}

.burn p {
  color: var(--airtel-gray);
  font-size: 0.8rem;
  line-height: 1.7;
}

.burn p strong {
  color: var(--airtel-white);
}

/* ---- APPENDIX ---------------------------------------------------------- */
.appendix-grid {
  display: grid;
  gap: 0.65rem;
  grid-template-columns: repeat(auto-fit, minmax(210px, 1fr));
  margin-top: 1.2rem;
}

.appendix-card {
  display: block;
  text-decoration: none;
  border: 1px solid #DDD;
  border-radius: var(--radius);
  padding: 0.9rem 1rem;
  background: var(--airtel-white);
  transition: border-color 0.15s;
}

.appendix-card:hover {
  border-color: var(--airtel-red);
}

.appendix-card .appendix-id {
  font-family: var(--font-mono);
  font-size: 0.6rem;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--airtel-red);
}

.appendix-card b {
  display: block;
  color: var(--airtel-black);
  font-size: 0.92rem;
  margin: 0.3rem 0 0.25rem;
  letter-spacing: -0.01em;
}

.appendix-card p {
  color: #666;
  font-size: 0.78rem;
  line-height: 1.6;
}

/* ---- BUTTONS ----------------------------------------------------------- */
.btn-row {
  display: flex;
  gap: 0.65rem;
  flex-wrap: wrap;
  margin-top: 1.2rem;
}

.btn {
  display: inline-flex;
  align-items: center;
  gap: 0.55rem;
  background: var(--airtel-red);
  color: var(--airtel-white);
  border: 0;
  border-radius: var(--radius-sm);
  padding: 0.7rem 1.15rem;
  text-decoration: none;
  cursor: pointer;
  font-family: var(--font-mono);
  font-size: 0.68rem;
  font-weight: 600;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  transition: background 0.15s;
}

.btn:hover {
  background: var(--airtel-dark-red);
}

.btn--ghost {
  background: transparent;
  border: 1px solid var(--airtel-dark-gray);
  color: var(--airtel-white);
}

.btn--ghost:hover {
  background: transparent;
  border-color: var(--airtel-gray);
}

.exhibit--light .btn--ghost {
  border-color: #CCC;
  color: var(--airtel-black);
}

.btn[disabled] {
  opacity: 0.45;
  cursor: not-allowed;
}

/* ---- RESPONSIVE -------------------------------------------------------- */
@media (max-width: 768px) {
  .exhibit { padding: 3rem 1.25rem; }
  .casebar { padding: 0.85rem 1.25rem; }
  .casebar .case-amend { margin-left: 0; width: 100%; }
  .hero-stats { gap: 1.5rem; }
  .hero-stat-number { font-size: 2.25rem; }

  .incident {
    grid-template-columns: 72px minmax(0, 1fr);
    row-gap: 0.4rem;
  }

  .incident-meta {
    grid-column: 2;
    text-align: left;
  }

  .incident-meta .disposition {
    display: inline;
    margin-top: 0;
    margin-left: 0.5rem;
  }

  .remedy-step,
  .term {
    grid-template-columns: 1fr;
    row-gap: 0.3rem;
  }
}

/* ==========================================================================
   PROTEST EXTENSIONS: THE AIRFIBER HOSTAGE CRISIS & EVIDENCE TERMINAL
   ========================================================================== */

/* Urgent Alert Banner */
.protest-banner {
  background: linear-gradient(90deg, rgba(237, 28, 36, 0.15), rgba(183, 28, 28, 0.08));
  border: 1px solid rgba(237, 28, 36, 0.4);
  border-left: 4px solid var(--airtel-red);
  border-radius: var(--radius);
  padding: 1.25rem 1.5rem;
  margin-bottom: 2.2rem;
  position: relative;
}

.protest-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  font-family: var(--font-mono);
  font-size: 0.68rem;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--airtel-red);
  font-weight: 700;
  margin-bottom: 0.5rem;
}

.protest-badge::before {
  content: '';
  width: 8px;
  height: 8px;
  background: var(--airtel-red);
  border-radius: 50%;
  box-shadow: 0 0 10px var(--airtel-red);
  animation: pulse-dot 1.8s infinite;
}

@keyframes pulse-dot {
  0% { transform: scale(0.9); opacity: 0.6; }
  50% { transform: scale(1.3); opacity: 1; }
  100% { transform: scale(0.9); opacity: 0.6; }
}

.protest-banner h3 {
  font-size: 1.15rem;
  font-weight: 800;
  color: var(--airtel-white);
  letter-spacing: -0.01em;
  margin-bottom: 0.4rem;
}

.protest-banner p {
  font-size: 0.88rem;
  color: rgba(255, 255, 255, 0.8);
  line-height: 1.6;
}

/* Featured Case Card */
.case-feature-card {
  background: var(--surface);
  border: 1px solid var(--hairline);
  border-radius: var(--radius);
  padding: 2rem;
  margin-bottom: 2.5rem;
  position: relative;
  overflow: hidden;
}

.case-feature-card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 3px;
  background: linear-gradient(90deg, var(--airtel-red), transparent 80%);
}

.case-grid-stats {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 1rem;
  margin: 1.5rem 0 2rem;
  padding: 1.2rem;
  background: var(--surface-sunk);
  border-radius: var(--radius-sm);
  border: 1px solid var(--hairline);
}

.case-grid-stat .stat-num {
  font-family: var(--font-mono);
  font-size: 1.6rem;
  font-weight: 700;
  color: var(--airtel-red);
}

.case-grid-stat .stat-desc {
  font-size: 0.72rem;
  text-transform: uppercase;
  color: var(--airtel-gray);
  letter-spacing: 0.08em;
  margin-top: 0.2rem;
}

/* Timeline */
.saga-timeline {
  position: relative;
  padding-left: 2rem;
  margin: 2rem 0;
}

.saga-timeline::before {
  content: '';
  position: absolute;
  top: 8px;
  bottom: 8px;
  left: 7px;
  width: 2px;
  background: var(--hairline);
}

.saga-point {
  position: relative;
  margin-bottom: 1.8rem;
}

.saga-point:last-child {
  margin-bottom: 0;
}

.saga-point::before {
  content: '';
  position: absolute;
  left: -2rem;
  top: 6px;
  width: 14px;
  height: 14px;
  border-radius: 50%;
  background: var(--surface);
  border: 2px solid var(--airtel-gray);
}

.saga-point.critical::before {
  border-color: var(--airtel-red);
  background: var(--airtel-red);
  box-shadow: 0 0 10px rgba(237, 28, 36, 0.6);
}

.saga-date {
  font-family: var(--font-mono);
  font-size: 0.7rem;
  color: var(--airtel-red);
  letter-spacing: 0.08em;
  text-transform: uppercase;
  font-weight: 600;
  margin-bottom: 0.2rem;
}

.saga-point h4 {
  font-size: 1rem;
  font-weight: 700;
  color: var(--airtel-white);
  margin-bottom: 0.35rem;
}

.saga-point p {
  font-size: 0.84rem;
  color: var(--airtel-gray);
  line-height: 1.6;
}

/* Ping Pong Deflection Box */
.ping-pong-container {
  display: grid;
  grid-template-columns: 1fr auto 1fr;
  gap: 1rem;
  align-items: center;
  background: var(--surface-sunk);
  border: 1px solid var(--hairline);
  border-radius: var(--radius);
  padding: 1.5rem;
  margin: 1.5rem 0;
}

@media (max-width: 650px) {
  .ping-pong-container {
    grid-template-columns: 1fr;
    text-align: center;
  }
}

.ping-pong-team {
  padding: 1rem;
  background: rgba(255, 255, 255, 0.02);
  border: 1px dashed rgba(255, 255, 255, 0.1);
  border-radius: var(--radius-sm);
}

.ping-pong-team .team-name {
  font-size: 0.8rem;
  font-weight: 700;
  color: var(--airtel-white);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  font-family: var(--font-mono);
}

.ping-pong-team .quote {
  font-size: 0.82rem;
  font-style: italic;
  color: var(--degraded-amber);
  margin-top: 0.4rem;
}

.ping-pong-arrow {
  font-family: var(--font-mono);
  font-size: 1.4rem;
  color: var(--airtel-red);
  text-align: center;
}

/* Terminal Evidence Window */
.terminal-window {
  background: #0d0d0d;
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: var(--radius);
  overflow: hidden;
  margin: 2rem 0;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.5);
}

.terminal-header {
  background: #181818;
  padding: 0.6rem 1rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.terminal-dots {
  display: flex;
  gap: 6px;
}

.terminal-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #333;
}

.terminal-dot.red { background: #ff5f56; }
.terminal-dot.yellow { background: #ffbd2e; }
.terminal-dot.green { background: #27c93f; }

.terminal-title {
  font-family: var(--font-mono);
  font-size: 0.7rem;
  color: var(--airtel-gray);
  letter-spacing: 0.06em;
}

.terminal-body {
  padding: 1.5rem;
  display: flex;
  flex-direction: column;
  gap: 1.25rem;
}

.chat-bubble {
  padding: 1rem 1.25rem;
  border-radius: 12px;
  max-width: 90%;
  line-height: 1.55;
  font-size: 0.85rem;
  position: relative;
}

.chat-bubble.customer {
  align-self: flex-end;
  background: #1e2638;
  border: 1px solid #2d3b58;
  color: #e2e8f0;
  border-bottom-right-radius: 2px;
}

.chat-bubble.airtel {
  align-self: flex-start;
  background: #2a1515;
  border: 1px solid #4a1f1f;
  color: #ffdede;
  border-bottom-left-radius: 2px;
}

.chat-sender {
  font-family: var(--font-mono);
  font-size: 0.65rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  margin-bottom: 0.35rem;
  opacity: 0.75;
}

.chat-bubble.customer .chat-sender { color: #60a5fa; }
.chat-bubble.airtel .chat-sender { color: var(--airtel-red); }

.chat-reaction {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  margin-top: 0.6rem;
  background: rgba(0, 0, 0, 0.4);
  padding: 0.2rem 0.5rem;
  border-radius: 12px;
  font-size: 0.75rem;
  border: 1px solid rgba(255, 255, 255, 0.1);
}

.call-recordings-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  background: rgba(237, 28, 36, 0.1);
  border: 1px solid rgba(237, 28, 36, 0.3);
  padding: 0.5rem 1rem;
  border-radius: var(--radius-sm);
  font-family: var(--font-mono);
  font-size: 0.72rem;
  color: var(--airtel-white);
  margin-top: 1rem;
}

/* Hostage Simulator */
.hostage-simulator {
  background: var(--surface);
  border: 1px solid var(--hairline);
  border-radius: var(--radius);
  padding: 1.8rem;
  margin: 2.5rem 0;
}

.sim-slider-row {
  margin: 1.2rem 0;
}

.sim-slider-label {
  display: flex;
  justify-content: space-between;
  font-size: 0.85rem;
  font-weight: 600;
  margin-bottom: 0.5rem;
}

.sim-slider {
  width: 100%;
  accent-color: var(--airtel-red);
}

.sim-result-box {
  background: var(--surface-sunk);
  border: 1px solid rgba(237, 28, 36, 0.3);
  border-radius: var(--radius-sm);
  padding: 1.2rem;
  margin-top: 1.2rem;
  text-align: center;
}

.sim-prob {
  font-family: var(--font-mono);
  font-size: 2.2rem;
  font-weight: 900;
  color: var(--airtel-red);
}

.sim-msg {
  font-size: 0.85rem;
  color: var(--airtel-gray);
  margin-top: 0.4rem;
}

/* Speed Deficit Visualizer */
.speed-meter-card {
  background: var(--surface-sunk);
  border: 1px solid var(--hairline);
  border-radius: var(--radius);
  padding: 1.5rem;
  margin: 1.8rem 0;
}

.speed-meter-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-bottom: 1.2rem;
  padding-bottom: 0.8rem;
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
}

.speed-meter-title {
  font-family: var(--font-mono);
  font-size: 0.8rem;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  color: var(--airtel-white);
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.speed-meter-badge {
  font-family: var(--font-mono);
  font-size: 0.68rem;
  font-weight: 700;
  padding: 0.2rem 0.6rem;
  border-radius: 4px;
  background: rgba(237, 28, 36, 0.15);
  color: var(--airtel-red);
  border: 1px solid rgba(237, 28, 36, 0.4);
}

.speed-track {
  margin-bottom: 1.2rem;
}

.speed-track-meta {
  display: flex;
  justify-content: space-between;
  font-size: 0.82rem;
  margin-bottom: 0.4rem;
}

.speed-track-label {
  font-weight: 600;
  color: var(--airtel-white);
}

.speed-track-val {
  font-family: var(--font-mono);
  font-weight: 700;
}

.speed-bar-bg {
  width: 100%;
  height: 12px;
  background: rgba(255, 255, 255, 0.05);
  border-radius: 6px;
  overflow: hidden;
  position: relative;
  border: 1px solid rgba(255, 255, 255, 0.08);
}

.speed-bar-fill {
  height: 100%;
  border-radius: 6px;
  transition: width 1s ease-in-out;
}

.speed-bar-fill.contracted {
  width: 100%;
  background: linear-gradient(90deg, #10b981, #059669);
}

.speed-bar-fill.delivered {
  width: 10%;
  background: linear-gradient(90deg, #f59e0b, #d97706);
}

.speed-bar-fill.dead {
  width: 0%;
  background: var(--airtel-red);
}

.speed-note {
  font-size: 0.78rem;
  color: var(--airtel-gray);
  line-height: 1.5;
  margin-top: 0.8rem;
  padding: 0.6rem 0.8rem;
  background: rgba(255, 255, 255, 0.02);
  border-left: 2px solid var(--airtel-red);
  border-radius: 0 4px 4px 0;
}