"Every agent politely says 'one moment please' and immediately hangs up when you ask to speak with an on-duty supervisor."
After enduring 18 days of unresolved AirFiber degradation, customer attempted to reach an escalations supervisor via 121. Across a single afternoon, seven successive calls were abruptly terminated by agents the moment the customer asked for a supervisor or requested the ticket's internal SLA breach report.
Evidence on Record
Phone call history logs showing 7 calls to 121 lasting between 3 and 7 minutes each with abrupt disconnects; audio recordings of two disconnected calls.