"Our router firewall logged 280 GB of usage, but Airtel's backend hallucinated 3.3 TB and choked our office network to 2 Mbps."
Customer subscribed to high-tier commercial AirFiber plan with 3,300 GB monthly quota. On day 10 of the billing period, with router bandwidth monitors recording only 280 GB total consumption, Airtel's system abruptly throttled the connection to 2 Mbps. Customer care representatives insisted the quota was exhausted according to their billing screen, refusing to verify router MAC telemetry or perform a manual quota reset.
Evidence on Record
FortiGate firewall bandwidth report showing 284 GB cumulative consumption; Airtel Thanks app usage screen showing 3,300 GB consumed; formal complaint lodged with Appellate Authority.