"They sold me a 200 Mbps connection and delivered less than 20 Mbps from the minute the installer left."
Upgraded from copper DSL to Airtel AirFiber on the promised 200 Mbps high-speed tier. Since the installation day, throughput has consistently peaked between 15 and 18 Mbps. When questioning the installation crew, they claimed the speed would automatically ramp up within 48 hours after provisioning. Two weeks and four complaints later, the speed remains stuck below 20 Mbps, while Airtel bills the full 200 Mbps rental charge.
Evidence on Record
Installation work order receipt showing 200 Mbps tier; Ookla and Fast.com speed test screenshots consistently recording 16-18 Mbps download speeds; SR-8812930 closed with 'No fault found'.