"Urban says call Rural. Rural says call Urban. Both wear Airtel badges, both take my subscription fee, neither takes responsibility for the wire."
Following a redrawn circle operational boundary in Assam, subscriber's AirFiber connection suffered complete signal failure. The town support center insisted the subscriber's pin code fell under the rural district office. The rural team insisted they had no equipment or technicians for that sector. For 21 days, both teams instructed the subscriber to contact the other, while bills continued to accrue.
Evidence on Record
WhatsApp chat transcripts with franchise managers of both teams; call recording logs showing mutual deflection; formal notice served to Airtel Nodal Officer.