"Airtel oversold the local cell tower by 500% and expects existing subscribers to accept 10% of their contracted bandwidth."
When first installed in June 2026, the AirFiber connection achieved 90-100 Mbps. Over subsequent weeks as Airtel sales aggressively onboarded dozens of additional subscribers onto the same 5G radio sector, speeds steadily collapsed, bottoming out at 8–12 Mbps. Support agents stated the cell tower was operating at peak capacity and suggested the customer upgrade to an enterprise leased line.
Evidence on Record
Weekly speed test log history showing steady bandwidth decline from 94 Mbps in June down to 9 Mbps in September; SR-2910482 closed without remedy.