"Airtel modified their base station orientation and degraded my service to dial-up speeds, then refused to send anyone to reposition our receiver."
After local 5G telecom tower sector antenna tilt was adjusted by Airtel, customer's indoor AirFiber receiver dropped from strong 4-bar reception to unstable 1-bar signal. Speeds dropped from 95 Mbps to 3 Mbps with frequent disconnections. When requesting an on-site technician to realign the antenna toward an alternative sector, customer care refused, insisting the line was 'within nominal parameters'.
Evidence on Record
Router diagnostic page showing RSRP drop from -82 dBm to -114 dBm; speed test records before and after tower realignment; SR-6019284 closed without dispatch.