"Speed tests look fine, but remote work is impossible when 1 in every 4 voice packets is discarded by Airtel's backhaul."
While HTTP downloads appear normal on browser speed tests, all real-time UDP traffic (Zoom, Microsoft Teams, Google Meet, and SIP VoIP telephony) suffers from continuous 20% to 30% packet loss. Callers experience robotic voices and frozen video every 30 seconds. Airtel support insists that because web browsing works, no fault exists in the AirFiber radio path.
Evidence on Record
Wireshark packet capture logs showing 26% RTP packet drops during Teams calls; MTR reports to Zoom media servers; SR-3829104 closed as 'Speed Normal'.