"The formal regulatory escalation channels mandated by TRAI operate as a complete black hole. You get an automated reference number and then absolute silence."
After customer care failed to resolve a 30-day broadband outage, subscriber escalated via formal grievance emails to [email protected] and the state nodal officer as prescribed by TRAI regulations. Automated auto-reply tickets were generated with promised 48-hour resolution windows. Over 40 days elapsed without a single human response, update, or corrective action.
Evidence on Record
Dated email threads to Appellate Authority and Nodal Officer; automated acknowledgment receipts with expired 48-hour commitments; copy of complaint escalated to CPGRAMS.