"Testing a line at 11 AM to disprove peak-hour congestion at 9 PM is fraudulent engineering."
Customer paying for a premium 300 Mbps fiber tier experiences severe bandwidth collapse every single evening, with speeds plummeting to 6–10 Mbps and latency spiking past 250ms during peak household hours. Field technician dispatched during morning hours ran a single speed test at 11 AM when the local OLT was idle, declared the issue resolved, and closed the complaint despite documented evening logs.
Evidence on Record
Automated Speedtest CLI benchmark script outputs running every 30 minutes for 14 days showing consistent evening bandwidth collapse; SR-4910283.