"They charged me a shifting fee after promising service, told me on arrival it was impossible to install, and then kept billing my disconnected old apartment."
Customer requested broadband line relocation to a new residential apartment. Airtel sales confirmed feasibility and collected an advance ₹1,000 shifting charge. Two days later, installation technicians arrived and stated that no fiber distribution box existed within 400 meters and the location was unfeasible. Airtel refused to refund the ₹1,000 fee and continued generating monthly bills on the inactive old line.
Evidence on Record
Relocation work order and payment receipt; field technician unfeasibility slip; bank statement showing recurring automatic deductions.