"We paid for a public static IP. For 60 days they kept us behind CGNAT and refused to refund the advance static IP fees."
An IT consulting firm paid an annual surcharge for a dedicated static IPv4 address to host secure client staging servers. For two months, the optical terminal continued receiving dynamic CGNAT private addresses (100.64.x.x). Ten separate service requests were closed with claims that the static IP was active, despite traceroutes proving internal NAT translation.
Evidence on Record
Invoice showing paid static IP subscription; router WAN status screenshots displaying CGNAT IP; curl ipinfo.io logs showing fluctuating dynamic addresses.