"They added ₹700 worth of entertainment subscriptions without my consent or OTP, and now demand I pay for them before restoring my normal tariff."
Customer enrolled in a basic ₹799/month broadband plan. In the subsequent billing cycle, charges jumped to ₹1,499 plus taxes for an unrequested DTH streaming bundle. When disputing the invoice, customer care claimed the plan was upgraded automatically via promotion and refused to revert the charges unless the customer paid the inflated bill first.
Evidence on Record
Original subscription application copy; subsequent inflated monthly bills; customer care call recording requesting reversal.